Customer Service Rep

The Customer Service position plays a critical role in supporting Riverside Energy’s clients throughout the lifecycle of their solar systems—from installation to post-installation care. Sitting within the Internal Operations Department, this role combines administrative precision with exceptional customer service—both over email and phone—to ensure a smooth and supportive experience for every client.

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Job Duties and Responsibilities

Self-Generation Applications

• Accurately prepare and submit applications for solar self-generation programs through BC Hydro and FortisBC.
• Ensure all required documentation is collected and submitted on time.

Project Folder Review and Creation

• Maintain organized and complete project folders for all solar installations.
• Conduct reviews to confirm technical, financial, and customer information is current and complete.

Electrical Permit Applications

• Submit electrical permit applications for solar projects.
• Collaborate with the Project Coordinator to ensure compliance and proper licensing.

Client Monitoring Setup

• Set up and verify online monitoring systems (e.g., SolarEdge, Enphase) for clients.
• Support clients in accessing and understanding their system data.

Government Rebate Support

• Guide clients through the solar rebate process, ensuring all steps and documentation are handled properly.

Inbox & Phone Management

• Act as the primary contact for the service@riversideenergy.ca email account.
• Answer incoming phone calls from clients and partners in a professional and helpful manner.
• Prioritize, delegate, or respond to service inquiries, troubleshooting issues, and general client questions.

Troubleshooting and Support

• Assist in diagnosing and resolving issues with existing solar installations, including performance issues and monitoring failures.
• Coordinate with field technicians or third-party providers as necessary.

Project Coordination Support

• Provide administrative and scheduling assistance to the Project Manager and field teams.
• Help track project timelines, confirm appointments, and support procurement and workflow planning.

Key Skills & Competencies

• Strong organizational and administrative skills
• Clear, professional written and verbal communication
• Ability to multitask and prioritize effectively
• Comfort with technology and digital platforms
• Detail-oriented and proactive problem solver
• Collaborative and team-focused
• Customer-first mindset with patience and empathy

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What to Expect from the Company

At Riverside Energy Systems, you will be part of a forward-thinking team dedicated to providing innovative renewable energy solutions. We offer a supportive and dynamic work environment that encourages growth and professional development.

• Training and Development: Access to training programs to enhance your skills and knowledge in the solar industry.
• Collaborative Team Environment: Work with a dedicated and passionate team committed to renewable energy solutions.
• Health Benefits: Comprehensive medical, dental, and vision coverage.
• Career Advancement: Opportunities to advance within the company.
• Company Culture: A focus on teamwork, innovation, and sustainability.

What We Expect from You

• Customer Focus: Dedication to providing excellent customer service and resolving issues promptly.
• Communication Skills: Strong verbal and written communication skills to effectively interact with clients and internal teams.
• Problem-Solving: Strong problem-solving skills to address challenges and drive solutions.
• Team Collaboration: Willingness to collaborate with different departments to ensure customer needs are met.

Required Qualifications

• Experience in customer service-facing roles or technical support.
• Proficiency with Microsoft Office, Google Workspace, or CRM software.
• High school diploma or equivalent; post-secondary education in business, communications, or a related field is an asset.
• Ability to multitask, prioritize workload, and stay organized under pressure.
• Punctual, dependable, and committed to providing exceptional customer service.

Preferred Qualifications

• Basic understanding of permitting and construction documentation.
• Familiarity with solar energy systems, BC Hydro, or FortisBC programs.
• 2 years of customer service experience, preferably in a fast-paced environment.

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Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Company events
• Dental care
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Experience:

• Customer service: 1 year (required)

Language:

• English (required)
• Fench not required

Work Location: In person

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